Tips and Troubleshooting on How to Upload Documents in the Application Form.

In order to apply for a visa, foreign nationals need to fill in the Brazilian visa application form and print the Visa Request Form Receipt (RER).

Attention: The Consulate will only accept applications in which the required documents have been uploaded.

See below some tips and troubleshooting on how to upload the required documentation:

1) The current version of the online visa application form performs better in the Internet browser Mozilla Firefox.

2) When accessing the form, should your browser display a message saying the connection is untrusted or not secure, please disregard it: the form is safe.

Add the exception in order to be able to proceed ("Add Exception" -> "Confirm Security Exception").

3) In order to be able to upload files to the form, you must enable pop-ups on your Internet browser.

Go to your browser’s preferences to disable blocked pop-ups.

4) When you reach the "Upload" tab of the online visa application form, notice there are "choose file" buttons for both the photo and the signature, but not for the scanned documents.

Always make sure your files comply with the specifications below before starting to complete the form.

5) Once a document is selected from the drop-down menu, a dialogue box should open for you to select the file location.

If pop-ups are blocked, the dialogue box will not open, and you will not be able to select the file you would like to upload. Make sure pop-ups are unblocked (see tip 3 above).

QUESTIONS? 

Get in contact with the Consulate by e-mail: cghartford@itamaraty.gov.br

All messages are answered in 5 business days or less.