Baggage
On this page you will find information about:
Passengers are entitled to carry up to 10 kg of hand baggage at no extra cost. It is important to know that the airline may set limits on the height, width and length of baggage. If hand baggage weighs more than 10 kg or exceeds the dimensions set by the carrier, excess baggage may be charged.
As a rule, hand baggage can be accommodated in the cabin of the plane. However, for reasons of safety or aircraft capacity, the carrier may restrict the weight and content of hand baggage. In such cases, it may be necessary to check baggage into the hold of the aircraft in order to make the operation viable. All this information must be included in the contract of carriage.
Airlines usually allow passengers to take one personal item in addition to the 10 kg of hand baggage. This item can be, for example, a small bag or backpack that can be tucked under the seat. Check the maximum dimensions of the personal item stipulated by each airline. Whenever possible, store electronics (cell phones, notebooks, tablets, etc.), valuables and/or delicate objects in your personal item (backpack or purse), as larger volumes that should be transported in the overhead luggage compartment may need to be checked in.
For security reasons, sharp objects and flammable, explosive and other items classified as dangerous goods (with a few exceptions) cannot be carried in hand luggage. On international flights, bottles of liquids with a capacity of more than 100 ml are also not allowed. If in doubt, check with the airline.
See also:
- Check out items that can't be taken in carry-on baggages
- Carrying liquids on international flights
- What can I carry? See the sample list of items allowed, according to the type of luggage (content in portuguese)
Following the enactment of Resolution No. 400 of December 13, 2016, airlines can sell tickets with different types of checked baggage allowances or even without the allowance, for passengers who choose not to use this service.
All tickets are subject to the rules of the contract, especially the baggage allowance, regardless of the date of the flight. Therefore, when comparing ticket prices, look at what is being offered. Pay attention to the weight, dimensions or amount of checked baggage allowed on each fare. Read everything carefully so you know exactly what type of ticket you're buying.
Avoid checking baggage containing valuables such as jewelry, money, electronics (cell phones, notebooks, camcorders, etc.). These items should preferably be carried in hand luggage. If passengers wish to carry valuables in checked baggage, they can declare the value of these items to the airline at check-in. In this case, the airline is allowed to check the contents of the items and charge an additional fee on top of the declared value. In the event of theft or loss, the airline must compensate the passenger according to the declared value.
See also:
What can I carry? See the sample list of items allowed, according to the type of baggage.
If your baggage is lost, report it immediately to the airline as soon as you notice it is missing. This should be done at the counter of the airline or its representative, preferably in the arrivals hall or at a place indicated by the airline.
To make your complaint, you must present the baggage check-in receipt. If located by the airline, the baggage must be returned to the address provided by the passenger.
Baggage can remain in lost condition for a maximum of 7 days (domestic flights) and 21 days (international flights). If it is not located and delivered within the indicated period, the company must compensate the passenger within 7 days. The amount of compensation varies and can be up to 1,131 SDRs (Special Drawing Rights)* for domestic flights and 1,288 SDRs for international flights.
* The Special Drawing Right (SDR) is an International Monetary Fund currency whose price varies daily. The rate can be consulted on the website of the Central Bank of Brazil.
In the event of lost luggage, passengers will be entitled to compensation from the airline for emergency expenses for the period they are without their belongings, provided they are away from home. Remember that airlines are responsible for defining the form and daily limits of compensation. The airline must make this payment within 7 days of the passenger presenting the receipts.
Contact the airline to report the problem as soon as you notice it, preferably in the arrivals hall. This written report can be registered with the airline within 7 days of receiving the damaged or tampered baggage.
In cases of damage, the airline must repair the damage to the baggage or replace the baggage with equivalent baggage. In the case of tampering, once the damage has been proven, the airline must pay the passenger the corresponding compensation.
Contact the airline and report it in writing. The airline is responsible for baggage from the moment it is checked in until it is received by the passenger. In addition, file a report with the police, the authority responsible for investigating the matter.
Had a problem with the airline? Contact the company through its customer service channels.
Have any questions? Contact ANAC on 163 (the call is free toll from any state in the country, every day from 8am to 8pm).
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