ANAC emphasizes transparency, encouraging social participation and offering predictability regarding the development and revision of regulations. 

• The Board of Directors takes decisions during scheduled public meetings, with a previously decided agenda.
• These public meetings are transmitted in real time and available on the Internet.
• Annual Report to the Federal Court of Accounts.
• Annual Report to the Ministry of Ports and Airports.
• The Consultative Council meets each three months and is composed of the main representatives of the sector.
• Regulations that affect the rights of regulated entities and consumers or that cause economic impacts are submitted to public hearing and to a Regulatory Impact Analysis.
• 24-hour support, calls handled in Portuguese, English and Spanish.
• Website available for the registration of complaints, suggestions, commentaries, denunciations 
• Ombudsman